Which of the following is a common cause of customer dissatisfaction in service industries?
A. Material defects
B. Lack of a warranty
C. Extended wait times
D. Wrong color
E. Out of fashion
Answer: C. Extended wait times
Which of the following is a common cause of customer dissatisfaction in service industries?
A. Material defects
B. Lack of a warranty
C. Extended wait times
D. Wrong color
E. Out of fashion
Answer: C. Extended wait times