Which of the following is a component of service performance discussed under the operations function?
a.
Role of marketing
b.
Competitive appeal
c.
Introduction of new technology
d.
Customer profile
e.
Workforce
Answer: C
Which of the following is a component of service performance discussed under the operations function?
a.
Role of marketing
b.
Competitive appeal
c.
Introduction of new technology
d.
Customer profile
e.
Workforce
Answer: C