Which of the following is a component of service performance discussed under the marketing function?
a.
Service quality
b.
Service delivery
c.
Productivity
d.
Workforce
e.
Role of operations
Answer: A
Which of the following is a component of service performance discussed under the marketing function?
a.
Service quality
b.
Service delivery
c.
Productivity
d.
Workforce
e.
Role of operations
Answer: A