As part of instituting an empowerment program, a marketing director should:
a. hire college graduates who have the latest training in marketing management techniques
b. create a customer service department and place a key staff person in charge of the department
c. train the company's staff to judge the quality of the products the firm produces
d. allow non-management employees to resolve problems on their own without prior approval from their immediate supervisors
e. conduct a survey of the company's marketing staff to learn about employee morale
ANSWER: d