TUFF SHED, Inc. is one of the leading suppliers of installed storage buildings and garages in the United States. TUFF SHED mandates that sales, management, and construction teams work together to anticipate and eliminate potential problems. They make sure customers get the right buildings for their needs, and they all are built well and in a timely manner. By using teamwork, TUFF SHED:
a. operates successfully using a production orientation
b. provides its customer with a high level of satisfaction
c. has a high employee turnover rate
d. does not deliver superior customer service
e. has a sales orientation
ANSWER: b