While talking to Mr. and Mrs. Knighton, the appliance salesperson described one of the refrigerators as "a real money saver" and "a true bargain," but he also kept looking down at his feet and shuffling around. His nonverbal cues:
a. create subservient selling.
b. create differential disadvantages.
c. are part of how he communicated to the Knightons.
d. are a type of marketing mix feedback.
e. will not affect interpersonal communications.
ANSWER: c