An organization may start a new marketing research study by examining internal secondary data like customer complaints primarily because

An organization may start a new marketing research study by examining internal secondary data like customer complaints primarily because



a. this data is the most up-to-date information the organization can get.
b. customers forget their experiences with products if you ask them later.
c. this data has the most specific information to develop new research.
d. using this information can result in time and cost savings.


Answer: d. using this information can result in time and cost savings.


Learn More :

Marketing Chapter 7

Learn More Multiple Choice Question :