One of the challenges of ________ is that prospective customers may not always know or be able to describe what they need and want, yet this is the tool commonly used for this purpose.

One of the challenges of ________ is that prospective customers may not always know or be able to describe what they need and want, yet this is the tool commonly used for this purpose.



a. utility
b. marketing research
c. exchange
d. relationship marketing


Answer: b. marketing research


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Marketing Chapter 1

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