Is perception more important than reality in marketing? What makes a "Complex buying" process different?

Is perception more important than reality in marketing? What makes a "Complex buying" process different?



Yes. Consumers undertake complex buying behavior when they are highly involved in a purchase and perceive significance differences among brands. consumers may be highly involved when the product is expensive, risky, purchased infrequently, and highly self-expressive.


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Principles of Marketing

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