An order taker is a __________.
a) salesperson who specializes in identifying, analyzing and solving customer problems, but who does not actually sell products and services
b) salesperson who processes routine orders or reorders for products that were already sold by the company
c) salesperson who identifies prospective customers, provides customers with information, persuades customers to buy, closes sales and follows up on a customer's use of a product or service
d) person on the selling team who are responsible for obtaining qualified leads
e) member of the sales support team who does not directly solicit orders but rather concentrates on performing promotional activities and introducing new products
Answer: b