________ policies might state which individuals in a buying organization should be contacted, the amount of sales and service effort that different customers should receive and the kinds of information salespeople should collect before or during a sales call.

________ policies might state which individuals in a buying organization should be contacted, the amount of sales and service effort that different customers should receive and the kinds of information salespeople should collect before or during a sales call.



a) Sales-response

b) Territorial management

c) Account management

d) Customer contact

e) Sales outline



Answer: c


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Marketing Chapter 20

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