Ray Singh is preparing to evaluate one of his sales representatives, Julie Hill. His evaluation of her performance for the prior year led to his conclusion that she lacked key product information. At their upcoming session, he will most likely do which of the following?
a) Decrease the size of her territory.
b) Increase her sales quotas.
c) Terminate her.
d) Recommend that she attend a training program.
e) Ignore this problem given that her sales results were good.
Answer: d) Recommend that she attend a training program.