Robert usually performs sales calls on time. A day before one of the decided sales calls, he calls up the prospect and informs her that he will be late for the sales call. Here, Robert is displaying ____.

Robert usually performs sales calls on time. A day before one of the decided sales calls, he calls up the prospect and informs her that he will be late for the sales call. Here, Robert is displaying ____.



A. punctuality

B. promptness

C. aggression

D. unpreparedness

E. undependability



Answer: A


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