Marketing MCQ
Marketing
To close the _____________Gap, services companies need to invest in intensive training to ensure that their employees are understand and accept service goals, standards, and priorities.
To close the _____________Gap, services companies need to invest in intensive training to ensure that their employees are understand and accept service goals, standards, and priorities.
To close the _____________Gap, services companies need to invest in intensive training to ensure that their employees are understand and accept service goals, standards, and priorities.
a.
Knowledge
b.
Policy
c.
Delivery
d.
Communication
e.
Perception
Answer: B
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