Marketing MCQ Marketing Using SERVQUAL to evaluate quality of the service, a bank ask customers if their staff always smile when greeting customers. Which dimension in SERVQUAL does the question aim at?

Using SERVQUAL to evaluate quality of the service, a bank ask customers if their staff always smile when greeting customers. Which dimension in SERVQUAL does the question aim at?

Marketing

Using SERVQUAL to evaluate quality of the service, a bank ask customers if their staff always smile when greeting customers. Which dimension in SERVQUAL does the question aim at?

Tangibles

Reliability

Responsiveness

Assuarance

Emphathy

Answer: D

Marketing MCQ

Using SERVQUAL to evaluate quality of the service, a bank ask customers if their staff always smile when greeting customers. Which dimension in SERVQUAL does the question aim at?

Using SERVQUAL to evaluate quality of the service, a bank ask customers if their staff always smile when greeting customers. Which dimension in SERVQUAL does the question aim at?

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