Don is graduating and takes his relative to dinner after the ceremony. At the restaurant, the waitperson never fills up their water glasses, ignores their requests and seems to "forget" about their table. Don notes that the last time he was at this same restaurant the experience was completely different (and MUCH better). This scenario illustrates the _____ of services.

Don is graduating and takes his relative to dinner after the ceremony. At the restaurant, the waitperson never fills up their water glasses, ignores their requests and seems to "forget" about their table. Don notes that the last time he was at this same restaurant the experience was completely different (and MUCH better). This scenario illustrates the _____ of services.

Don is graduating and takes his relative to dinner after the ceremony. At the restaurant, the waitperson never fills up their water glasses, ignores their requests and seems to "forget" about their table. Don notes that the last time he was at this same restaurant the experience was completely different (and MUCH better). This scenario illustrates the _____ of services.



A.

perishability


B.

inconsistency


C.

intangibility


D.

inseparability



Answer: B


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