In the context of evaluating service quality, _____ refers to the knowledge and courtesy of employees and their ability to convey trust.
a.
Scheduling
b.
Tangible cues
c.
Price bundling
d.
Customization
Answer: a.
Scheduling
Marketing MCQ
Marketing
In the context of evaluating service quality, _____ refers to the knowledge and courtesy of employees and their ability to convey trust.