Which of the following is an example of a routine buying decision?
a. Patrick purchasing a dishwasher after receiving detailed information about its features from the company representative
b. Latika buying a particular brand of noodles after seeing various advertisements on television
c. Kevin buying a cell phone after doing extensive research about various brands on gadget websites
d. Shaina purchasing the soap she has been using for the last 20 years
Answer: d. Shaina purchasing the soap she has been using for the last 20 years