Arnett is looking for a new Internet service provider to use to access information that interests him on the Internet. The one he currently uses is too slow when loading web pages with ads and videos. In terms of the service quality dimensions, Arnett is unhappy with which dimension of this service?

Arnett is looking for a new Internet service provider to use to access information that interests him on the Internet. The one he currently uses is too slow when loading web pages with ads and videos. In terms of the service quality dimensions, Arnett is unhappy with which dimension of this service?

Arnett is looking for a new Internet service provider to use to access information that interests him on the Internet. The one he currently uses is too slow when loading web pages with ads and videos. In terms of the service quality dimensions, Arnett is unhappy with which dimension of this service?



a.

assurance

b.

tangibility

c.

reliability

d.

responsiveness

e.

empathy



Answer: responsiveness


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