When banks are closed, they can offer value to their customers through automatic teller machines (ATMs). This self-service technology also comes with a down side since the ATMs are perceived as being less __________.

When banks are closed, they can offer value to their customers through automatic teller machines (ATMs). This self-service technology also comes with a down side since the ATMs are perceived as being less __________.



a.

convenient

b.

reliable

c.

personal

d.

safe

e.

accurate



Answer: personal


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