What is the best explanation or example for how services are heterogeneous?
The quality of the plumbing job depends on who the plumber is and how they feel that day
The quality of the plumbing job depends on expert endorsement
The customer and the hair dresser must both be present at the same time for the haircut to occur
You cannot see it of feel it
Answer: The quality of the plumbing job depends on who the plumber is and how they feel that day