Studies in both industrial and consumer purchase settings underscore the idea that although information from impersonal sources creates​ ________, consumers rely on WOM in the later stages of evaluation and adoption.

Studies in both industrial and consumer purchase settings underscore the idea that although information from impersonal sources creates​ ________, consumers rely on WOM in the later stages of evaluation and adoption.



A. membership reference

B. a dispreferred marker

C. media multiplexity

D. aspirational reference

E. brand awareness



Answer: e. brand awareness


Learn More :