Customer relationship management (CRM) is most closely related to the __________ era in U.S. business history.

Customer relationship management (CRM) is most closely related to the __________ era in U.S. business history.

Customer relationship management (CRM) is most closely related to the __________ era in U.S. business history.




a. customer relationship
b. production
c. sales
d. marketing concept
e. societal marketing





Answer: A


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