A systematic ____________ program collects customer inputs and integrates them into managerial decisions.
A. quality gap analysis
B. empowerment
C. zone of tolerance
D. standards analysis
E. voice-of-customer
Answer: E. voice-of-custome
A systematic ____________ program collects customer inputs and integrates them into managerial decisions.
A. quality gap analysis
B. empowerment
C. zone of tolerance
D. standards analysis
E. voice-of-customer
Answer: E. voice-of-custome