As she listens to her customer, Tina refrains from evaluating the message and considers the customer's point of view. Tina is engaged in _____ listening.
a. Dynamic
b. Participative
c. Non-routine
d. Active
e. Responsive
Answer: a. Active
As she listens to her customer, Tina refrains from evaluating the message and considers the customer's point of view. Tina is engaged in _____ listening.
a. Dynamic
b. Participative
c. Non-routine
d. Active
e. Responsive
Answer: a. Active