Of the five primary activities in the value chain, ______ refers to how the firm converts raw materials into final products.
a. Inbound logistics
b. Operations
c. Outbound logistics
d. Marketing and sales
e. Service
Answer: b. Operations
Of the five primary activities in the value chain, ______ refers to how the firm converts raw materials into final products.
a. Inbound logistics
b. Operations
c. Outbound logistics
d. Marketing and sales
e. Service
Answer: b. Operations