XYZ department store advertises the "biggest sale of the year" every weekend and offers extra bargains to early bird customers. ABC department store advertises seasonal sales and employees send handwritten notes to customers who spend more than a certain amount of money. This implies that _______________________.

XYZ department store advertises the "biggest sale of the year" every weekend and offers extra bargains to early bird customers. ABC department store advertises seasonal sales and employees send handwritten notes to customers who spend more than a certain amount of money. This implies that _______________________.


a. XYZ is long-term oriented and ABC is short-term oriented
b. B. XYZ is focused on selling and ABC is focused on relationship building
c. C. Both firms are trying to achieve the same goal of profitability so tactics do not matter
d. D. XYZ must be more successful since it advertises every week
e. E. They should both be worried about LMN


Answer: B. XYZ is focused on selling and ABC is focused on relationship building


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