___________are considered as 'crème da la crème' in their industry because of their oustanding service and delightful customers.

___________are considered as 'crème da la crème' in their industry because of their oustanding service and delightful customers.



a.
Service losers
b.
Service nonenities
c.
Service professioners
d.
Service leaders
e.
Service winners


Answer: A


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Marketing Chapter 15

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