________ augment the core product, both facilitating its use and enhancing its value and appeal.
a.
Core products
b.
Supplementary services
c.
Delivery processes
d.
Sustaining processes
e.
Conditional services
Answer: B
________ augment the core product, both facilitating its use and enhancing its value and appeal.
a.
Core products
b.
Supplementary services
c.
Delivery processes
d.
Sustaining processes
e.
Conditional services
Answer: B