In order to manage the customer experience well, firms can also build emotionprints which look at customer's ____________ at each stage of service process.
a.
Waiting time
b.
Potential failure
c.
Thinking
d.
Feeling
e.
Sensing
Answer: D
In order to manage the customer experience well, firms can also build emotionprints which look at customer's ____________ at each stage of service process.
a.
Waiting time
b.
Potential failure
c.
Thinking
d.
Feeling
e.
Sensing