Some market-oriented firms give employees expanded authority to solve customer problems on the spot. This is known as:

Some market-oriented firms give employees expanded authority to solve customer problems on the spot. This is known as:

Some market-oriented firms give employees expanded authority to solve customer problems on the spot. This is known as:




a. training
b. deregulation
c. empowerment
d. commissioning
e. mediating


ANSWER: c


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