The case of Zappos and how this relates to customer defined standards
Efficient fulfillment processes such as static shelves, carousels, and the Kiva system allow orders to be shipped and delivered in a timely manner
• Process incoming merchandise within 24 hours
• Every product has a unique license plate number (LPN) to keep track of its history
• Team members can "put away" over 100 items per hour.
• "Pickers" retrieve products from shelves once orders are received.