Which of the following variables of service quality best represents the readiness to serve one's customers?
a. Tangibles
b. Assurances
c. Responsiveness
d. Empathy
Answer: c. Responsiveness
Which of the following variables of service quality best represents the readiness to serve one's customers?
a. Tangibles
b. Assurances
c. Responsiveness
d. Empathy
Answer: c. Responsiveness