JC Penney made a major mistake in changing their price philosophy. What did they do?

JC Penney made a major mistake in changing their price philosophy. What did they do?



JC Penny took away their circular ads in newspapers and coupon systems that allowed customers to hunt for deals. Since coupons were such an enormous part of their brand image for such a long time, they lost customers who no longer wanted to shop at JC Penny. Customers didn't care much about the everyday low prices, they just wanted their coupons back.



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