A salesperson will be better able to determine the prospect's specific needs by
a) listening carefully to questions and comments and watching reactions during the sales presentation.
b) waiting until after the sale to see how the client is enjoying the use of the product.
c) doing extensive research before the approach and making the sales presentation without adjustment.
d) using trial closings throughout the sales presentation.
e) making a very thorough and detailed sales presentation about the products and services being offered.
Answer: a) listening carefully to questions and comments and watching reactions during the sales presentation.