Marketing MCQ
Marketing
____________ asks consumers to assess their expectations and experiences about a service on quality dimensions like reliability, tangibility, responsiveness, assurance, and empathy.
____________ asks consumers to assess their expectations and experiences about a service on quality dimensions like reliability, tangibility, responsiveness, assurance, and empathy.
____________ asks consumers to assess their expectations and experiences about a service on quality dimensions like reliability, tangibility, responsiveness, assurance, and empathy.
a) SWOT analysis
b) PEST analysis
c) Gap analysis
d) Break-even analysis
e) Value chain analysis
Answer: C
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