Gerald, an intern at Coral Garden Resort, has been asked to draft a flowchart of the points of interaction between a guest and the hotel's staff. This flowchart will help the management in identifying possible opportunities and threats, which will facilitate in developing social bonds with the guests from the point of their check-in to their check-out. What is the flowchart that Gerald needs to prepare referred to as?
a) customer contact audit
b) social audit
c) product evaluation matrix
d) Gantt chart
e) breakeven chart
Answer: A