How does Dickenson (Boeing's vice president of sales) manage to build close relationships with Boeing's key customers?

How does Dickenson (Boeing's vice president of sales) manage to build close relationships with Boeing's key customers?



a) Frequent sales calls to airlines

b) By a customer focused structure.

c) By good publicity

d) Heavy advertising

e) The use of the unplanned sales call



Answer: b


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Marketing Chapter 20

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