Marketers benefit from two unique capabilities of Internet/Web technology that promote and sustain customer relationships. They are __________:

Marketers benefit from two unique capabilities of Internet/Web technology that promote and sustain customer relationships. They are __________:



a) choice and control

b) choiceboards and collaborative filtering

c) cost and convenience

d) communication and convenience

e) interactivity and individuality



Answer: e


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Marketing Chapter 20

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