Which of the following is true of services?

Which of the following is true of services?



a) The quality of any service can be easily standardized.

b) A consumer cannot separate the deliverer of the service from the service itself.

c) Services are best described as benefits that an organization provides to its customers free of cost.

d) Services can be easily evaluated before the purchase decision is made.

e) Inventory carrying costs are less subjective for services than products.



Answer: B


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