Which of the following statements should the salesperson use as a denial response to a prospect's objection?
a) "I think I might be able to explain that better to you after showing you this diagram"
b) "I think you have a point there; do you have any idea how we can improve that situation?"
c) "That's true. It does have a shorter shelf life, but that hasn't really been a problem. It is so popular it never gets to stay on the shelf that long anyway"
d) "Where did you hear that? Your source must have erroneous information"
e) "As I was saying..."
Answer: d