You respond by saying courteously, "You're absolutely right and I am going to make it my business to be sure that never happens again". Which method have you used to handle the customer's objection?

You respond by saying courteously, "You're absolutely right and I am going to make it my business to be sure that never happens again". Which method have you used to handle the customer's objection?

You respond by saying courteously, "You're absolutely right and I am going to make it my business to be sure that never happens again". Which method have you used to handle the customer's objection?



a) Postponing

b) Denying

c) Agreeing and neutralizing

d) Ignoring

e) Converting



Answer: c


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