Service activities are time-dependent, meaning that the service must be provided at a point in time when customers want to use it. This point in time is also known as

Service activities are time-dependent, meaning that the service must be provided at a point in time when customers want to use it. This point in time is also known as

Service activities are time-dependent, meaning that the service must be provided at a point in time when customers want to use it. This point in time is also known as



a) peak demand.

b) preferred demand.

c) off-peak demand.

d) high-contact time.

e) high intensity time.



Answer: a


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