According to Kurtz/lecture, all of the following are true uses of terms and examples for classifying consumer problem-solving processes EXCEPT:
a) Limited problem solving such encountering a new brand
b) Extended problem solving as when brands are difficult to categorize or evaluate
c) Routinized response behavior such as the choice of a preferred brand
d) Routinized response behavior also with its characteristically extensive search such as for a house/car
Answer: D