According to Kurtz/lecture, all of the following are true of the last three steps of the consumer decision process EXCEPT:
a) The purchase act that he thinks has very little to do with price, warranty, or delivery options and a lot to do with status and prestige
b) The purchase decision whereby the alternatives narrow down to one
c) The post-purchase evaluation whereby the buyer feels satisfaction or dissatisfaction with the purchase
d) The post-purchase evaluation whereby customers feel satisfied if purchases meet or exceed expectations
Answer: A