Sterile Feral, Inc., is a non-profit organization that catches wild or stray cats, neuters them, vaccinates them, and releases them back into the wild. Veterinarians are particularly impressed with how dependably the organization is able to perform its promised service. With which service quality dimension are veterinarians most impressed?

Sterile Feral, Inc., is a non-profit organization that catches wild or stray cats, neuters them, vaccinates them, and releases them back into the wild. Veterinarians are particularly impressed with how dependably the organization is able to perform its promised service. With which service quality dimension are veterinarians most impressed?

Sterile Feral, Inc., is a non-profit organization that catches wild or stray cats, neuters them, vaccinates them, and releases them back into the wild. Veterinarians are particularly impressed with how dependably the organization is able to perform its promised service. With which service quality dimension are veterinarians most impressed?



A.

assurance


B.

tangibles


C.

reliability


D.

credibility



Answer: C


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