Refer to The Ritzy Canine. While it is difficult for dog owners to evaluate the service their pooch will receive, they are impressed with the upscale design and amenities offered. To cope with the problems of service _____, the facilities at The Ritzy Canine are upscale in design to give the impression of excellent treatment.
a. perishability
b. homogeneity
c. intangibility
d. inseparability
e. heterogeneity
Answer: C
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Marketing
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