Which of the following processes is used in social media monitoring?
a.
The interaction between producer and consumer has become less about engaging and more about entertaining.
b.
The focus of social media has unavoidably shifted to manufacturers.
c.
The audience is often in control of the message, the medium, the response, or all three.
d.
The number of ways in which marketers can have direct and meaningful conversations with customers has reduce
Answer: c.
The audience is often in control of the message, the medium, the response, or all three.
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