Although a​ "customer-centered" firm seeks to deliver high customer satisfaction relative to​ competitors, it​ __________.

Although a​ "customer-centered" firm seeks to deliver high customer satisfaction relative to​ competitors, it​ __________.



A.

can increase satisfaction by increasing its services compared to its competitors

B.

can increase satisfaction by lowering prices compared to its competitors

C.

attempts to gain customer satisfaction at all cost to ward off competition

D.

attempts to maximize customer satisfaction

E.

does not attempt to maximize customer satisfaction



Answer: E


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