________ means that the quality of services depends on who provides them as well as​ when, where, and how they are provided.

________ means that the quality of services depends on who provides them as well as​ when, where, and how they are provided.



A.

Service intangibility

B.

Service variability

C.

Service perishability

D.

Service profitability

E.

Service inseparability



Answer: B


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